Welcome to Dickens Place Surgery      

The staff at Dickens Place Surgery in Chelmsford are proud to offer the highest standard of patient-centred healthcare. 

We run many clinics for the management of chronic diseases such as asthma and diabetes, and offer a wide variety of other medical services, including antenatal and postnatal care, minor surgery, childhood vaccinations and health checks. 

We understand that things are difficult for everybody at the moment

Appointments

In line with current guidance, all GP appointments will be performed by telephone triage in the first instance. We appreciate that this is challenging for some patients, however it is essential that we operate in this way to keep our patients and staff as safe as possible. If, during your telephone consultation the clinician feels that a face to face appointment is required, then they will inform you of the time to come down to the surgery.

Please remember to wear a face mask whilst in the building otherwise you will be unable to enter.

You must not attend the surgery if you have any symptoms associated with Covid-19, including a new continuous cough, a high temperature, or a loss or change to your sense of smell or taste. You are advised to stay at home and arrange a Covid-19 test.  You can order a PCR test kit to be sent to your home, or book an appointment at a walk-in or drive-through test site. For more information please go to www.gov.uk/get-coronavirus-test or call 119.

For current updates on Covid-19 please visit https://www.nhs.uk/conditions/coronavirus-covid-19/

Staff Training Half Day Closures

Please note that on the following dates the surgery will be closed from 12.30pm for staff training.  If medical assistance is required during these periods, please contact NHS 111, or in an emergency 999

• Wednesday 24th November 2021
• Thursday 16th December 2021

Zero Tolerance Statement

Our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with respect. We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be asked to stop. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients. In line with the rest of the NHS, and to ensure this is fully observed we have a Zero Tolerance policy, whereby aggressive or violent behaviour towards our staff will not be tolerated under any circumstances. Anyone giving verbal abuse to members of staff will be sent a letter from the Practice stating that this behaviour will not be tolerated and may result in removal from the Practice patient list. There will be no appeal process. Any incident of threatening, abusive or violent behaviour may be reported to the local Police Service as part of the NHS Zero Tolerance campaign. We hope that you will understand and welcome this Policy which is in place for the best interests of our hard working staff as well as all the patients we serve.