Welcome to Dickens Place Surgery Online      

The doctors and staff at Dickens Place Surgery in Chelmsford are proud to offer the highest standard of patient-centred healthcare.  

We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

In addition to everything you need to know about the Practice, you will also find a wealth of health-related information in the menu on the right hand side.

Complaints Procedure

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can sometimes go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Our Practice Manager will be pleased to deal with any complaint.  She will explain the procedure to you and make sure that your concerns are dealt with promptly.  

You can make your complaint: 

• In person – ask to speak to the Practice Manager
• In writing  – some complaints may be easier to explain in writing - please give as much information as you can, then send your complaint to the Practice for the attention of the Practice Manager. 
• Complaints Policy

All our patients are allocated a named GP who is responsible for their overall care, however any GP at the Surgery can be seen. 

To know your named GP please ask a member of the Surgery staff.

If you wish to take part in the Friends & Family Survery, please click the link to the right hand side of this page.  Your participation is greatly appreciated.  Thank you.

Responses to the above test are shown on the Friends and Family Results link to the right hand side of this page.

Bank Holiday Dates

The Practice will be closed on the following Bank Holiday dates:

Training Dates

The Practice will be closing at 12.30pm for Staff Training organised by the CCG on the following dates:

• Wednesday 11th December 2019
• Tuesday 11th February 2020
• Wednesday 11th March 2020

 If you require medical assistance during these times, please contact NHS 111