Dickens Place Surgery: 01245 442628

You can make an appointment with the Doctor or Nurse by phoning the surgery between the hours of 8.00am and 6.00pm. For routine/non urgent appointments please phone the surgery after 9.30am.

Appointments can also be made through Systmonline / NHS App, although these are restricted to GP telephone consultations at present as a precaution risk for the Coronavirus.

You have a right to express a preference of practitioner and we will do our best to give you an appointment with the Doctor of your choice.  Should your preferred Doctor not have a free appointment you will be offered an appointment with one of the other GPs in the practice.

You will never be refused to see a Doctor if one is available. If you no longer need your appointment please let us know.

 

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Please remember that appointments are for ONE person only. If you feel your consultation may be lengthy, ask the Receptionist for a DOUBLE APPOINTMENT when you book.

Due to increased demands for on the day appointments, the GPs have designed an improved system by which to manage this demand.

You are now asked to no longer queue at the desk to book an appointment. On the day appointments will only be bookable online or by telephone which will be triaged by a Doctor. If you need an on the day appointment please telephone reception and expect to be called back by a Doctor during that day.

We thank you for your patience and understanding.

Wheelchair access can be made through the front door and a toilet suitable for disabled patients.

Extended access is a term for additional appointments that are available within primary care to access GP's, Nurse Practitioners, Practice Nurses and Healthcare Assistants, these appointments are offered from an extended access hub giving patients access to core general medical services. Appointments are pre-bookable only and there is no walk in facility.

Patients can book an appointment by contacting the surgery in the normal way. If the surgery is closed, then the patients can call 111 and they will access their health needs and book an extended access appointment if this is the most appropriate way to assist with health needs.

Home visits are at the discretion of the doctor. Please phone before 10.00am but do not ask the doctor to call unless the patient is genuinely too ill to come to the surgery. Lack of transport does not necessitate a home visit nor should visits be expected for the elderly who do leave their home to shop, attend social events or hairdressers etc.

When the condition of the patient does require a home visit, please try to give details of the patient’s name, address, age and telephone number and reason for the visit. This information enables doctors to plan their calls and allows the most urgent cases to be visited soonest.

We realise that most people make considerable effort to get to the surgery for which we are very grateful.