Complaints

Complaints Procedure

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can sometimes go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Our Practice Manager will be pleased to deal with any complaint.  She will explain the procedure to you and make sure that your concerns are dealt with promptly.  

You can make your complaint: 

  • In person – ask to speak to the Practice Manager
  • In writing  – some complaints may be easier to explain in writing - please give as much information as you can, then send your complaint to the Practice for the attention of the Practice Manager. 
  • Complaints Policy


 
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